We built a realtime, easy to use and scalable customer support system for a leading international travel company.
Email IntegrationThe system can send and receive emails, with support tickets being created from new incoming emails.
SMS IntegrationThe system can send and receive SMS messages, with the phone number changing based on the location of the customer to reduce their costs.
Systems IntegrationCustomer data is automatically pulled from an internal booking system, providing important context to support staff as they deal with customer's tickets.
Realtime UpdatingThe system updates on the page in realtime, with support staff being able to message each other to collaborate on tickets.
ReportingWe built a comprehensive reporting system that allows management to track key KPIs and metrics.