We built a realtime, easy to use and scalable customer support system for a leading international travel company.
Key Features
1
Email Integration
The system can send and receive emails, with support tickets being created from new incoming emails.2
SMS Integration
The system can send and receive SMS messages, with the phone number changing based on the location of the customer to reduce their costs.3
Systems Integration
Customer data is automatically pulled from an internal booking system, providing important context to support staff as they deal with customer's tickets.4
Realtime Updating
The system updates on the page in realtime, with support staff being able to message each other to collaborate on tickets.5
Reporting
We built a comprehensive reporting system that allows management to track key KPIs and metrics.6